How do I schedule an appointment?
You can schedule an appointment by calling us at (978) 245-7163 or emailing info@carepackcounseling.org. We’ll gather some basic information, answer any questions you have, and match you with a therapist who fits your needs.
What should I expect during my first session?
Your first session is a chance for you and your therapist to get to know each other. Your therapist will ask about what’s bringing you to therapy, your history, and your goals. You’ll also have time to ask questions and get a sense of whether it feels like a good fit. There’s no pressure to dive into anything you’re not ready to talk about.
How do I know if therapy is right for me?
If you’re struggling with your mental health, relationships, stress, or just feeling stuck, therapy can help. You don’t need to be in crisis to benefit from working with a therapist. Many people come to therapy for support during transitions, personal growth, or to develop better coping skills.
How do I know which therapist is the right fit?
Finding the right therapist is about more than credentials. It’s about feeling comfortable, understood, and supported. We’ll help match you with a therapist based on your needs, preferences, and goals. If you’re not sure, we’re happy to talk through your options.
Can I switch therapists if it’s not a good match?
Absolutely. The relationship between you and your therapist is one of the most important parts of therapy. If it doesn’t feel like the right fit, let us know and we’ll help you transition to another therapist at our practice.
Do you offer free consultations?
Please contact us to discuss consultation options. We’re happy to answer questions about our services and help you figure out if Care Pack Counseling is the right fit for you.
How does online therapy work?
Online therapy works just like in-person therapy, except you meet with your therapist through a secure video platform from wherever you are. You’ll log in at your scheduled appointment time, and your session will proceed just as it would in an office setting.
Is online therapy as effective as in-person therapy?
Yes. Research consistently shows that online therapy is just as effective as in-person therapy for most mental health concerns, including anxiety, depression, trauma, and relationship issues. Many clients find that online therapy is more convenient and helps them feel more comfortable opening up.
What platform do you use for virtual sessions?
We use a secure, HIPAA compliant video platform to ensure your privacy and confidentiality. You’ll receive a link before your session and can join from your computer, tablet, or smartphone.
What do I need for an online therapy session?
You’ll need a device with a camera and microphone, a stable internet connection, and a private space where you feel comfortable talking. We recommend using headphones for added privacy.
Can I switch between online and in-person sessions?
Yes. We offer flexibility to meet your needs. If you’d like to do some sessions online and others in person at our Manchester, NH office, just let your therapist know.
What states do you offer online therapy in?
We offer online therapy throughout New Hampshire, Massachusetts, and Maine. Our therapists are licensed to provide virtual services to clients anywhere in these states.
What insurance do you accept?
We currently accept Anthem Blue Cross Blue Shield, Harvard Pilgrim, Aetna, and Cigna. If you have a different insurance provider, we may be able to provide a superbill for out of network reimbursement.
How do I know if my insurance covers therapy?
We offer insurance verification to help you understand your benefits before your first session. You can also call the member services number on the back of your insurance card and ask about your mental health coverage, including copays, deductibles, and out of network benefits.
Do you offer sliding scale fees?
Yes. We know affording therapy out of pocket can be difficult, so we offer sliding scale fees for those who aren’t able to afford our self-pay rates. Please contact us to discuss options.
What are your self-pay rates?
Please contact us for current self-pay rates. We’re happy to discuss fees and sliding scale options during your initial inquiry.
What is a superbill and how do I use it?
A superbill is a detailed receipt that includes the information your insurance company needs to reimburse you for out of network therapy. After each session, we can provide you with a superbill to submit to your insurance for potential reimbursement.
Do you accept HSA or FSA cards?
Yes. You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for therapy sessions.
How long are therapy sessions?
Standard therapy sessions are 50 to 60 minutes. Some services, such as initial assessments or couples therapy, may be longer. Your therapist will let you know what to expect.
How often will I need to come to therapy?
Most clients start with weekly sessions, which helps build momentum and establish a strong therapeutic relationship. As you progress, you and your therapist may decide to meet less frequently. Session frequency is always based on your individual needs and goals.
What is your cancellation policy?
We require at least 24 hours notice if you need to cancel or reschedule your appointment. Late cancellations or missed sessions may be subject to a fee. We understand that emergencies happen and will work with you when unexpected situations arise.
Do you offer evening or weekend appointments?
Yes. We offer flexible scheduling, including evening appointments, to accommodate busy schedules. Please contact us to discuss availability.
How quickly can I get an appointment?
We often have same week availability. Contact us to schedule, and we’ll do our best to get you in as soon as possible.
What if I need to reschedule?
Just contact us or your therapist at least 24 hours before your scheduled appointment, and we’ll find a new time that works for you.
Is therapy confidential?
Yes. What you share in therapy stays between you and your therapist. Confidentiality is one of the foundations of the therapeutic relationship, and we take it very seriously.
Are there limits to confidentiality?
There are a few legal exceptions to confidentiality. Your therapist is required to break confidentiality if there is imminent risk of harm to yourself or others, suspected abuse or neglect of a child, elder, or dependent adult, or a court order requiring disclosure. Your therapist will explain these limits in more detail during your first session.
Is online therapy secure and private?
Yes. We use a HIPAA compliant video platform that encrypts your sessions and protects your personal information. We recommend joining sessions from a private space using headphones for added privacy.
Will my employer or school know I’m in therapy?
No. Your participation in therapy is confidential. We will not share information with your employer, school, or anyone else without your written consent, except in the rare legal circumstances described above.
What types of therapy do you offer?
We offer a range of evidence-based therapies, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), EMDR, and more. We provide individual therapy, couples counseling, and family therapy.